request for information credit hold

Dear

When I attempted to utilize my (firm) charge card for a purchase on (date) , I was informed that I would have to speak to the credit office before I could charge any additional purchases to my account. In as much as there were several customers waiting in line in your credit office, I am writing to you instead.

Could you please tell me if there is a problem with my account, and, if so, the nature of the problem?

I will be looking forward to your prompt reply.

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