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Free Call Centre Business Plan
If you are starting a Call Centre business then it is wise for you to write down a Call Centre business plan. If you want capital for your business this will help you with it and even if you are fortunate to have sufficient money to set up your own business then a business plan will assist you in your business strategy. This will increase the chances of your business being a hit, which cannot be a bad thing.
Your plan should involve the following...
Call Centre Executive Summary
Your Call Centre executive summary ought to be written last after you have done all the ground work in preparation of your business plan - it is after all intended to be a digest of your business. This is the page that ought to grab the awareness of the reader and make them realize what your Call Centre business is about. Commonly it ought to give the person who reads it three years highlights of your business or longer if you carry out a more long term business plan - i.e. when the backer(s) are apt to start seeing some revenue on their investment. The Call Centre executive summary ought to declare the major protagonists who are ready to assist manage the business and produce the proceeds for the investors and if any extra management will be needed in the process. Click here for more free advice on how to write your executive summary.
Call Centre Objectives
As the executive summary generally includes the breakdown of the first three years - your objectives should as well be set out for your first 3 years of operation - this can be a small number or may well be a good deal more comprehensive - it is entirely up to you, but having unrealistic goals to realize for your Call Centre business in an unrealistic timeframe will put likely investors off considerably than them being impressed at your lofty objectives.Read more about business objectives.
Call Centre Mission
A number of people see objectives and mission as identical things but they are not - objectives are there for you to meet your mission. The final mission of any business should be to sell it! If you can build your Call Centre business up to sell it whilst keeping a quantity of shares then you will have done well. To attain your definitive mission you will probably need some smaller missions - these may possibly be to reach a certain amount of earnings, to attain a certain number of clients, to retail a certain amount of units of a product or service and your objectives are there to meet this mission.
Check out some of these example mission statements before you have a go at writing your own mission statement.
Keys to Success
You need to advise people how and why your Call Centre business is going to be a hit - if you cannot think of anything to write here then you are doomed. Even if your solution is in simple terms that you are going to put more effort in than the next person - then at least that is something...but you'll need to back it up with some substantiation in particular if you are looking for investment in your Call Centre business.
Company Summary
Here you ought to write a basic structure of your business over the next 3 years unless you have a long term plan.
Company Ownership
In simple terms record who is going to own the Call Centre business and allocation of share ownership and voting rights for and allocation of share ownership and voting rights for the shares - it is reasonably common for somebody to be the owner of part of a company but hold no say in how that company is run. You must disclose if the company is a limited company, private, public or if you are a sole trader.
Not sure which business structure to go for?
Location(s) and facilities
Where is your Call Centre business going to be trading from and why are you going to be trading from this location - you might not be able to give a pinpoint address at this early stage but you ought to narrow it down as much as you can, as obviously this will have a considerable impact on your business. It's usually simple to get premises for any Call Centre business particularly in this climate with so many businesses folding, but getting the appropriate business premises for the right money is a different prospect completely.
Read more about business premises.
Start-up Summary for your Business
Before you start trading it's a good idea to have a business bank account and you are also going to have to choose a new name for your Call Centre Business.
Before you can plug any services or products you need to record accurately all of the equipment you are going to require and if you are going to require any money in order to pay for all of these things. You may possibly require to vary your start-up summary depending on your fiscal position - so you may have a preference for selected Call Centre equipment nevertheless not be capable of purchasing it until you have sold a few units of service / product.
Call Centre Start-Up Costs
This is a uncomplicated inventory of things you need to buy or stuff you can bring into the company if you previously own them before your Call Centre business can start the ball rolling. If you don't have enough cash you should also add in who is going to offer this money to get your Call Centre business going.
Visit this page for more typical start up costs.
Call Centre Investment
If you do not have sufficient funds you ought to enter the full amount of investment you are going to require and in addition involve the breakdown of the parties that are going to finance the investment. Incorporate the equity being given away to fund this or loan agreements in order to finance the contract. Will you require a small business bank loan? If you cannot get a bank loan don't worry there are alternative methods for funding your Call Centre Business.
Call Centre Business Plan Page 2
Useful Call Centre Resources
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