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Strategy and Implementation Summary
What is your general approach to make your business a success and how will you complete this?
Virtual Call Center Marketing Strategy
What are the tangible methods you are going to exercise in order to promote your Virtual Call Center business to your existing and would-be customers. You can also add the overheads involved in doing this and strategies involved in lowering your marketing expenditure and how your marketing strategy can seek out your clients better. For example if you are using Pay Per Click as a system to target Virtual Call Center clients you possibly will employ long tail keyword search phrases rather than short generic words. This ought to condense your Pay Per Click costs as well as laser targeting your patrons; although it will of course take longer to set up. Read more about marketing strategy.
Virtual Call Center Pricing Strategy
What policy did you use to get your selling prices for your services and products? Are you going to use cost-plus pricing, limit pricing, loss leaders, market-oriented pricing, penetration pricing, price discrimination, premium pricing, predatory pricing, contribution margin-based pricing, psychological pricing, dynamic pricing, target pricing, absorption pricing, high-low pricing, marginal-cost pricing, odd pricing, freemium or pay what you want pricing?
Check out this article on pricing up your products
Promotion Strategy
What promotion strategies are you going to apply to get the word out as regards your products and services to your potential patrons - are you going to do media releases, run events, networking, sales pitches, follow-ups, have promotional products?
Business Competitive Edge
Do you have some benefits over your opposition that you can exploit to your gain? Are you capable of keeping your outlay lower than your opposition so that you are constantly the cheapest? Do you have a superior place? Are you the originator or the only one to supply a service or product? Are you capable of staying ahead of the competition and if so what enables you to do this? Do you have a good make, trademarks, patents or a licence?
Web Strategy
Are you just going to have nothing at all or an all singing and dancing website with bells and whistles on? In most scenarios it is going to be something in-between these two, and you need to consider long and hard where your business is going to position itself. You can pay a quick visit to this website and get more info regarding putting your Virtual Call Center business online.
Sales Strategy
How are you going to acquire sales for your Virtual Call Center business in the first place and how are you going to intensify or maintain sales as time goes on? How much is every sale going to cost you? Make sure you know what questions to ask of your likely clients and know the answers to likely questions they will ask you. How are you going to shape a relationship with your customers to get prospective sales from them? How are you going to scrutinize your sales? Do you want to increase your sales?
Formulating a good business proposal will increase your chances of getting a sale. Use this sample Virtual Call Center business proposal to assist you.
Management Summary
Management Team
Who are the foremost protagonists in your business?
Virtual Call Center Organizational Structure
What is the hierarchy of your business - who is in charge of every division within your organization?
Personnel Plan
This ought to be a record of each person in your company, how much they get paid and what if any share options they have for now and in the future. You can also add what type of contracts they have, long and short term and whether that is prone to alter in the future or not.
Virtual Call Center Financial Plan
Will you bring all your own funding or will it be a combination of your money, bank loans, or angel investors? Do you need help in writing your financial plan?
Virtual Call Center Break Even Analysis
How long will it take to get your capital investment back by means of sales of your products and services. You ought to represent this in a graphical format. You can obtain free breakeven analysis including a spreadsheet and simple examples.
Virtual Call Center Profit and Loss
You can embody profit and loss in the form of a monthly and yearly bar chart as well as tables. Obviously these ought to be revised as your business goes along on a monthly basis. You can obtain a free profit and loss spreadsheet to assist you.
Virtual Call Center Cash Flow
You ought to have charts and tables to demonstrate your cash balance and your net cash flow. Download a free cash flowspreadheet.
Appendix
This ought to contain all your essential info which makes your business tick. This should be your business financials - so all your tables of numbers, tax returns, inventory estimates and personal and business credit history information. The information in the appendix is highly confidential and ought to only be given to would-be investors.
Exit Strategy
How exactly are you going to sell your Virtual Call Center Business?
Virtual Call Center Business Plan Page 1 | Virtual Call Center Business Plan Page 2
Useful Virtual Call Center Resources
Virtual Call Center Marketing Plan | Virtual Call Center Equipment | Virtual Call Center Online
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